The Haul Fellas owners with their junk removal truck

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Privacy Policy for Haul Fellas Junk Removal

How we collect, use, and protect information you share when you contact us, request service, or use our website.

Last Updated: October 3, 2026

1. Introduction

Haul Fellas Junk Removal (“we,” “our,” or “us”) provides junk removal services in Charlotte, NC, and surrounding areas.

This policy describes the information we collect, why we collect it, and how you can contact us about your privacy.

2. Information We Collect

We may collect:

• Your full name.

• Email address.

• Phone number.

• Pickup address or service location.

• Service requests, item descriptions, and photos you provide.

• Other information you choose to share with us.

3. How We Collect Information

We collect information through:

• Website contact and estimate forms.

• Phone calls, text messages, or WhatsApp conversations.

• Service booking requests.

• Email or in-person communication.

• Cookies and tracking technologies, where used.

4. How We Use Your Information

We use your information to:

• Respond to questions and estimate requests.

• Provide junk removal services.

• Schedule pickups and manage bookings.

• Communicate about your service.

• Improve our services and customer experience.

• Send marketing updates or offers when you have agreed to receive them.

• Meet applicable legal obligations.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

6. Information Sharing

We do not sell or trade your personal information.

We may share information when necessary:

• With service providers that help us operate our business, such as payment processors or technology providers.

• To comply with applicable laws or lawful requests.

• To protect our business, customers, or legal rights.

We do not share phone numbers or SMS consent information with third parties for their own marketing or promotional purposes. Service providers may process contact information as needed to support our communications.

7. Privacy Requests and Marketing Preferences

You can contact us to request access to, correction of, or deletion of personal information you have provided. We will handle requests as required by applicable law. Some information may need to be retained for legal or business recordkeeping purposes.

You can also ask us to stop sending marketing messages. For promotional text messages, follow any opt-out instructions included in the message or contact us directly.

8. Cookies and Tracking Technologies

Where used, cookies and similar technologies may help us:

• Keep website features working.

• Understand how visitors use our website.

• Improve website performance and usability.

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.

9. Contact Us

For questions about this policy or requests concerning your personal information, contact Haul Fellas Junk Removal:

Email: info@haulfellas.com
Phone: (980) 505-0878

10. Changes to This Policy

We may update this Privacy Policy as our services or information practices change. Updates will appear on this page with a revised “Last Updated” date.